José Peñarroya
CIO and director of innovation and IT
Since we started using Civitfun, we’ve seen a significant improvement in how we manage check-ins. Guests can easily pre-register using their own mobile devices before arrival, and for those who don’t, the tablets at reception streamline the process.
This case study explores how Holiday World Resort overcame operational challenges with Civitfun solutions. It details how online check-in automation enhanced reception efficiency, optimized daily operations, and improved the guest experience. These solutions are now implemented across the entire chain.
Holiday World Resort is the largest all-inclusive family resort on the Costa del Sol. The complex features three four-star hotels (Holiday Polynesia, Holiday Village, and Holiday Riwo), a 30,000-square-meter family beach club, the premium tourist apartment complex Casamaïa Apartments and a sports center located on the beachfront of Benalmádena Costa, on the Costa del Sol.
Number of rooms: 864
José Peñarroya
Why they chose Civitfun
We chose Civitfun because it offered a solution perfectly integrated with our hotel management system. We were also convinced by their strong reputation and continuous focus on innovation.
Manual guest registration
Needed a more agile, automated online check-in technology to minimize queues and enhance service efficiency.
Personalized guest experience
Required a tool compatible with the PMS to optimize, personalize, and anticipate guest needs.
Cost savings on paper and ink
Sought to fully digitize administrative processes, reducing costs and promoting environmental sustainability.
Civitfun understood Holiday World Resort needs and implemented effective solutions chain-wide to address objectives and overcome challenges.
Products implemented across the chain:
The Civitfun API integrates bidirectionally with Quohotel PMS, the hotel’s management system.
With Civitfun’s online check-in, Holiday World Resort guests can now complete their check-in process using their own devices before arriving at the hotel. This significantly enhances the arrival experience and reduces reception wait times.
Forms and documents that previously required in-person printing and signatures, such as contracts, data consent forms, and registration documents, are now completed digitally. This eliminates the need to manage and store physical files.
Moreover, the system automatically uploads all completed documents to Holiday World Resort’s PMS, seamlessly integrating all information into the hotel’s internal management system.
José Peñarroya
CIO and director of innovation and IT.
Civitfun has truly made our work easier and created a smoother, more pleasant check-in experience for both our clients and our team.
The full digitalization of administrative processes at Holiday World Resort, driven by Civitfun solutions, has eliminated the need for paper and ink in daily reception operations. This advancement has reduced operational costs and strengthened the hotel’s commitment to environmental sustainability.
By eliminating paper usage, Holiday World Resort enhances its efficiency and positions itself as a responsible hotel adopting eco-friendly practices, contributing to resource conservation and carbon footprint reduction.
ResultsThe following highlights are drawn from Civitfun’s dashboard, which centralizes online check-in reports for the chain, and are supported by Holiday World Resort’s contributions to the case study:
+45%
increase in check-ins from 2023 to 2024
32%
of Holiday World Resort’s total reservations complete online check-in with Civitfun
€12,442
Savings in paper and ink in 2024
9,820hours
Time saved in 2024
Online check-in channels
80%
Check-incompletion rate
The implementation of online check-in at Holiday World Resort has been a decisive step toward the hotel’s digital transformation and operational efficiency. The increase in completed online check-ins in 2024 and the high completion rate are clear indicators of the solution’s acceptance and effectiveness.
The significant savings in paper and ink reflect a positive shift toward more sustainable and technologically advanced practices. This transformation has optimized the guest experience and enhanced efficiency by reducing manual tasks, enabling Holiday World Resort to align with current market trends and reinforce its position as a leader in innovation and sustainability in the hospitality industry.
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