Customer Stories: ILUNION Hotels

ILUNION Hotels:Digitalizing check-in across the entire chain

check in hoteles | Civitfun | check in hoteles | Civitfun

Sandra Hidalgo Nieto

Head of Rooms Division at ILUNION Hotels

The digitalization of check-in with Civitfun has made our guests' arrival faster and more comfortable. Additionally, the Customer Success team has supported us throughout the entire process, ensuring an efficient check-in implementation across the entire chain.

About ILUNION Hotels

ILUNION Hotels is a Spanish hotel chain with 31 urban and vacation establishments across 14 destinations in the country, including cities such as Madrid, Barcelona, Valencia, Málaga, and Seville.

It has established itself as a benchmark in the Spanish tourism sector thanks to its inclusive and sustainable business model, which promotes the employment integration of people with disabilities and those in vulnerable situations. This approach has earned it recognitions such as the EFQM 600+ seal, highlighting its commitment to responsible and accessible tourism.

Number of rooms: 5,384

Challenges before implementation

Enhancing the guest experience

Streamlining the check-in process, optimizing operational management, and allowing staff to focus on key aspects such as customer satisfaction.

Reducing reception wait times

Optimizing front desk operations through digitalization and automation of repetitive tasks to save time and improve efficiency.

Manual report submission

Implementing a secure tool to automate and simplify the transmission of guest data to relevant platforms like SES.Hospedajes.

Implemented solutions

Bidirectional synchronization between all Civitfun solutions and ILUNION’s Opera PMS to ensure continuous and accurate real-time data updates.

ILUNION Hotels adopted Civitfun’s online check-in to digitalize front desk tasks and enhance the guest experience.

Before arriving at the hotel, guests can complete the check-in process digitally via an automated email or a dedicated button on the hotel’s website, providing all required information.

The check-in process includes a dynamic form that adapts to the guest’s profile and allows auto-filling via ID scanner integration. Additionally, the hotel can enable documents such as the CARDEX for guests to review their information and establishment details before completing the process.

Furthermore, with the Guest Registration solution, Civitfun has automated the submission of check-in reports to the relevant official platforms, such as SES.Hospedajes, ensuring regulatory compliance efficiently.