Álvaro Montalvo
Barceló Hotel Group
With more than 100 hotels already active and continuing with the implementation, we can confirm the good performance and reliability of Civitfun's technology.
Barceló Hotel Group, the hotel division of the Barceló Group, is the second largest hotel chain in Spain and one of the 30 largest in the world in terms of number of rooms, and has been awarded 'Best Management Company in the World' at the latest edition of the World Travel Awards, considered the Oscars of tourism. It currently owns more than 278 urban and vacation hotels of 4 and 5 stars, with over 62,000 rooms, distributed in 25 countries and marketed under four brands: Royal Hideaway Luxury Hotels & Resorts, Barceló Hotels & Resorts, Occidental Hotels & Resorts and Allegro Hotels.
Álvaro Montalvo
Innovation Project Manager en Barceló
Our purpose is to always meet our guests' expectations and enhance their experience with us beyond the standard, that is why we have opted for Civitfun, which has allowed us to digitalize our online check-in process.
100
Hotels of the chain have implemented the contactless check-in system
x2,5
Growth rate (vs. previous year)
9/10
Rating of guests who have tried it
Barceló is constantly working to improve the guest experience and the operational efficiency of its front desk staff at each hotel, so they try to keep up to date with technological developments in the industry to help in their daily operations and streamline processes.
With this objective in mind, and after evaluating different options in the market, the hotel group opted for Civitfun's technology, which allows guests to save time by checking in online at hotels easily and intuitively. The early online check-in can be done from any device through a simple form that can be autocompleted in a very easy way with a photo of the ID card.
One of the distinctive features that was key in Barceló's decision was the effective and available integration from day one with the two PMS's with which the hotel group currently works.
In an industry such as hospitality, customer service is essential. Being aware of this, Grupo Barceló undertook a project to transform their hotels' online check-in, which has allowed them to work more efficiently and provide their customers with a closer and more personalized reception service.
One of the keys to the success of the project is the internal and external promotion and communication that the Mallorcan chain is doing with its online check-in, offering guests the option of simplifying this process prior to their arrival at the hotel. This allows the front desk staff to be more proactive, achieving high ratios of this contactless solution integrated with the PMS.
Barceló Hotel Group communicates the availability of the service to guests before they arrive at the hotel, either by impacting them via email, at a later date through push notifications on the Barceló App, or on the website itself.
55%
25%
Web
20%
App
Álvaro Montalvo
Innovation Project Manager en Barceló
Civitfun has allowed us to reduce the time we spend at reception on the check-in process, especially on tasks that provide less value to the customer. This has helped us make better use of the time we spend welcoming them to our hotel, offering a more personalized experience for each one of them.
Currently, the tourism sector, and especially the hotel industry, is facing a change in the way of traveling and enjoying vacations. This is why at Civitfun we are convinced that technology is not only a plus to a hotel's offer, but an essential element for the future of this industry, with online check-in already being a priority within the sector.
With this goal in mind, Civitfun has arrived to break the rules, improving the way hoteliers work, incorporating new processes through digital implementations that increase customer satisfaction before their arrival: with no lines, no waiting time and no schedules.
Our challenge is clear and we intend to continue integrating with the main PMS's in the market. Check in our Integrations section if your hotel management software is among our partners. Otherwise, please contact us!
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