Customer Stories: PortAventura World

How PortAventura World has reduced waiting times at the front desk by implementing Civitfun

Customer Stories: PortAventura World | check in hoteles | Civitfun

Customer Stories: PortAventura World | check in hoteles | CivitfunEsteban Sedano

Director of Hotel Operations, PortAventura World

Since we decided to incorporate technological solutions that would allow us to streamline the reception by digitizing the check-in process, our hotels have been able to offer an excellent experience to our guests, reducing waiting times and simplifying their arrival at the resort.

Customer Stories: PortAventura World | check in hoteles | Civitfun

PortAventura World is at the forefront of innovation in the management of reception areas, relying on Civitfun technology

PortAventura World is one of the largest family leisure and vacation destinations in Europe. Throughout more than 25 years of history, PortAventura World has received millions of visits from visitors from all over the world. PortAventura Park, Caribe Aquatic Park and Ferrari Land, together with its 6 themed hotels, make up a benchmark resort in Europe, in addition to three golf courses and a beach club with direct access to the beach.

Together with Civitfun, the company has implemented a new technological solution to streamline the administrative process of check-in at hotels to make it easier and faster and allow guests to check-in themselves.

Civitfun's contactless solutions implemented by PortAventura Hotels:

Customer Stories: PortAventura World | check in hoteles | Civitfun

Contactless Check-in

Customer Stories: PortAventura World | check in hoteles | Civitfun

Payment Protection

Customer Stories: PortAventura World | check in hoteles | Civitfun

Civitfun Hub

Customer Stories: PortAventura World | check in hoteles | Civitfun

Customer Stories: PortAventura World | check in hoteles | CivitfunEsteban Sedano

Director of Hotel Operations at PortAventura

We are part of a very dynamic industry, where we are required to constantly improve. Thanks to this feature, our customers can do from home most of what they would otherwise have to do when they arrive at the resort: provide all the necessary information, leave the paid reservation if they wish, and even get the room key.

Customer Stories: PortAventura World | check in hoteles | Civitfun
Customer Stories: PortAventura World | check in hoteles | Civitfun

+2300

Rooms of the 6 PortAventura World hotels have online check-in available

Customer Stories: PortAventura World | check in hoteles | Civitfun

+500.000

Check-ins since implementation

Fostering quality in tourism by supporting innovation and technological development

PortAventura World has decided to update and test new solutions to meet guests' contactless expectations. For this reason, in addition to online check-in, they have incorporated Roommatik self-service kiosks. Thanks to the technology of Civitfun Hub they have been able to carry out 16% of the group's total check-ins so far this year and reduce waiting times at reception, without losing the custom-made service that distinguishes them.

Roommatik needed to integrate with the current version of PortAventura Hotels' PMS and it was not a viable option to do it directly with the hotel software. So, thanks to the product of Civitfun Hub, through a single API, they were able to integrate with this PMS and many others.

The operation of this type of systems is very easy because they are designed so that the check-in can be done by the guests themselves, speeding up their entrance to the resort and also having a separate line at the front desk, allowing them to enjoy the parks sooner.

Customer Stories: PortAventura World | check in hoteles | Civitfun

47%

Growth in Check-in vs. previous year

Customer Stories: PortAventura World | check in hoteles | Civitfun

9/10

Rating of guests who have used it

Customer Stories: PortAventura World | check in hoteles | Civitfun

90%

Conversion to completed check-in

Hotel digitization and automation play a key role in technology and process optimization

The hotel sector is seeing the need to bet on contactless technologies that allow reception staff to focus on providing excellent service so that customers feel welcome and live unique experiences. That is why PortAventura World opted to digitize the front desk at the PortAventura, El Paso, Gold River, Caribe and Colorado Creek hotels, increasing productivity and reducing errors in their operations.

In order to guarantee a quality service with the standards that PortAventura World has always been committed to offer its visitors, they decided to take the step and automate check-in, facing one of the great challenges of the sector: reducing waiting times at reception. Hoteliers are already looking for solutions to overcome this process and prevent travelers from wasting valuable time waiting in line, validating data and signing paper documents.

At PortAventura World, the keys to success lie essentially in the communication they do through their website, giving visitors to the five 4* hotels the possibility to check-in in a matter of minutes 5 days in advance of their arrival date and providing them with all the necessary information to carry out the process in detail, which has considerably improved the operational efficiency at the reception of their hotels.

PortAventura World's promotion, from the sending of pre-stay emails to the check-in section on its own website, are some of the highlights of this project.

Customer Stories: PortAventura World | check in hoteles | Civitfun

Customer Stories: PortAventura World | check in hoteles | CivitfunEsteban Sedano

Director of Hotel Operations at PortAventura World

Civitfun has enabled us to digitize our check-in process, which has allowed us to guarantee a quality service with the standards that PortAventura World has always been committed to offering its guests.

Customer Stories: PortAventura World | check in hoteles | Civitfun
Customer Stories: PortAventura World | check in hoteles | Civitfun

61%

Mobile

Customer Stories: PortAventura World | check in hoteles | Civitfun

3%

Tablet

Customer Stories: PortAventura World | check in hoteles | Civitfun

36%

Computer

Currently and due to the increasing importance of contactless services, hotels have been able to update and adapt by investing in new technologies to manage their properties, such as the ones we offer at Civitfun, which provide an incredible digital journey for the guest and facilitate the processes from check-in to check-out quickly and easily.

Different solutions to digitize the reception desk

Hotel digitalization has only just begun, and that is why Civitfun is integrated with the main PMS's on the market. The implementation of our software doesn't affect the operation and management of hotels, hotel chains, holiday apartments or villas.

Currently, more than 250,000 rooms use our online check-in software in more than 20 countries. Contact us to find out how to automate your hotel's online check-in and check-out and improve your guests' experience.