At Civitfun we understand the needs of hoteliers. That is why we have designed a fully integrated and contactless solution with all the tools you need to join the hotel digital revolution.
From online check-in to check-out, streamline your operational processes, reduce waiting times at the front desk and improve your guests' experience.
Hotel chains, medium and small hotels, hotels without reception, apartments... Automate efficiently every step of the guest, no matter the type of accommodation.
Hotels
Hotel chains
Vacation rentals
Civitfun offers industry-leading contactless technology solutions for hotels, resorts and other hospitality properties. Our products are designed specifically for hoteliers and are created to improve the productivity and efficiency of your accommodation.
Reduce front desk workload by 40%
Decrease reception paper usage by 70%
Monetize 50% more than in the traditional way
Decrease fraud and chargeback by 90%
Increase your revenue by €3,000 per month
Improve guest rating ratios by 90%
Civitfun Hospitality allows guests to check-in at the hotel prior to their arrival from anywhere via browser or from their own mobile device, in a secure and user-friendly way.
This ensures that you receive your guests' data in your PMS instantly. No queues, no waiting.
You decide what information to request in an online check-in form fully adapted to your brand design. You can easily configure it in different languages and include mandatory and optional fields.
The guest can choose from the available rooms in their reservation during the online check-in process. This assignment is sent to the PMS and the room is no longer available.
Depending on the configuration of your hotel management software an automatic assignment can be made.
With a simple picture, Civitfun is able to recognize and extract data from any national identity document, ID or Passport with MRZ and PDF 417 standards, and register them in the PMS.
Civitfun's technology includes biometric identification software. This allows us to confirm that the documentation provided by the guest during the online check-in process corresponds to the same person.
Through a customized form, you as a hotelier can create a survey that will allow you to get any additional data you need from guests prior to their arrival during the online check-in process.
The guest can sign the hotel contract, including any clauses you decide to add.
In addition, you will be able to include the hotel's terms and conditions and GDPR so that the visitor can accept through a valid signature, complying with the regulation (EU) No. 910/2014. All this documentation will be sent to the guest via email.
Terminal Paperless is an application designed to eliminate paper at the hotel reception desk, reducing the environmental impact significantly.
This solution is quite practical, since in case the guest has not checked in online before arriving at the hotel, the receptionist will be able to help him find his reservation.
Guests will be able to auto check-in by reviewing and validating their data as well as digitizing their signature securely from a tablet.
The guest can make the payment of the reservation and tourist taxes during the online check-in process, reducing possible fraud and chargebacks.
The reservation is marked as paid in the PMS before the guest arrives at the hotel and the money is sent to your bank account immediately, using a secure payment gateway.
During online check-in, you can request the payment of the corresponding tourist tax for each guest.
Our hotel software calculates how much the visitor must pay depending on the country, region, hotel facility and number of people (adults or children).
As with booking payments, the transaction is always done through a secure payment gateway and you will receive the full amount immediately.
Offer an upgrade in any booking aspect (room, diet, etc.) to the guests.
This feature allows you to increase your RevPAR and improve the guest experience.
Increase the revenue of your bookings by offering your guests the possibility to add other services and/or activities, improving their experience during the online check-in process.
This functionality is fully integrated with the PMS so you decide which options the visitor can choose.
Once the check-in process is completed and the room assigned, the guest receives the electronic key or access code to be able to independently access the hotel room or vacation apartment on their smartphone.
Automatically send entry forms or required documentation to the authorities and comply with local guest registration laws at your hotel or vacation rental.
Automate all communications with your guests to improve their satisfaction: from notifications to check-in/out online, to messages to rate the service or experience, as well as emails for cross-selling and upselling offers.
Our automatic pre-check-out system reduces departure time significantly.
The guest can notify in advance that they will be leaving the room and even make the payment of pending charges and fees, information that is automatically updated in the PMS. Afterwards, they’ll only need to go to the front desk to hand over the keys and conclude the stay.
This feature allows you to digitize the check-out process on the day of departure from the hotel.
This way you will avoid queues at the reception desk and the guest will be able to pay the remaining balance of the reservation or any extras through a secure payment gateway, marking it as paid in the PMS.
With access and direct integration to more than 50 PMS, we improve the guest experience at any hotel or vacation rental thanks to our online check-in software.
Civitfun allows you to digitize every step of the booking process quickly and securely without modifying the operations and management of your hotel, hotel without reception, resort, hotel chain or vacation rental.
+70
Integrations
Automated Integration
Automate all your reception processes, cut out paper and improve productivity in reception, providing a better service to your customers.
95%
Customer Satisfaction
Save time and energy
Say goodbye to repetitive tasks and operational processes at the front desk. Spend your time on what's really important in your hotel or vacation rental: your guests.
5 million
check-ins completed
All data in one place
Increase guest data security and gain greater control of the online check-in and check-out processes by providing solutions that make a difference.
Pablo Pérez
NN Hotels
We implemented Civitfun in our 13 hotels just a few months ago and it seems to be a great solution for check-in online for our guests before arrival. We received great service and support from the onboarding Team. Any doubt or problem is fixed in a short time. We also have the Paperless solution with them to check in our guests using an Android Tablet at the Front Desk and digitalize Register Cards.
Francisco Javier Puig
Palafox Hoteles
We were looking for a simple yet powerful solution to deliver value to our guests in this uncertain time... Civitfun adjusted perfectly. Very satisfied.
Robert Magi
Portaventura World
A comfortable and secure app, good User Experience, a dynamic company in continuous development and great technical support are the perfect mix to get a very efficient online check-in / out service. No doubt, a great product, a great team, and a great technical support.
Álvaro Montalvo
Barceló Hotel Group
A great solution that has helped us to improve the customer experience and also the operational efficiency of the Front Desk departments. With over 100 hotels already available and continuing with the implementation, we can verify the good service and reliability of the Civitfun solution.
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