Last updated:
April 14th, 2025
This site/service is owned and operated by Civitfun Tourism S.L. (hereinafter CIVITFUN), located at Calle Aguere, nº9, 38005, Santa Cruz de Tenerife, Spain.
Registered in the Mercantile Registry of SANTA CRUZ DE TENERIFE T 3358, F 130, S 8, H TF 54486
TAX ID: B76653088
Email address: info@civitfun.com
The use of the web attributes the status of user, and with it you accept the Terms and Conditions indicated below: these Terms of Use and Privacy and our Cookies Policy.
The Service is available to any user, for their own personal use, and is subject to the following Terms and Conditions: these Terms and Conditions of Contracting, Terms of Use and Privacy Policy, and our Cookie Policy, which shall also remain permanently accessible at the bottom of the online site. The Service must not be used for unlawful purposes or in any manner other than as set forth herein.
The language in which the contract between the Service and the purchaser shall be concluded shall be either Spanish or English, with the Spanish version prevailing in the event of any conflict.
Through the SaaS (Software as a Service) platform, you may acquire a license to use our software, through which hotel establishments may offer their guests various options to complete an online check-in process via a web interface integrated with the Property Management System (PMS) used by the respective hotel establishment. This software may be used directly by the guests via the establishment’s website or by providing them with the corresponding URL.
Likewise, through our Service, it is possible to automate the exchange of various data with third parties, including different reservation management systems, with the purpose of streamlining processes and enhancing cooperation.
The products and functionalities of this SaaS are listed below.
The CLIENT shall define the operation of the online check-in process based on the options available in the CIVITFUN back-office. The CLIENT may determine which personal or commercial data the guest must provide, selecting from the list of fields configured in the back-office. The CLIENT may also enable the use of a document scanner (OCR) that allows the capture of the guest’s identification document image and the extraction of its data, thereby facilitating the completion of the form.
Furthermore, the CLIENT may activate the signing process for any contract(s) they wish the guest to sign, by means of a signature that is valid and governed by Regulation (EU) No. 910/2014. CIVITFUN shall be responsible for retrieving, presenting to the guest, and updating the information to and from the PMS. The Basic Online Check-In product may include the transfer of data into the PMS. In order to provide this service, in the event that the PMS is not included in CIVITFUN’s integration catalogue, it will be necessary to carry out the integration/certification with the CLIENT’s PMS. CIVITFUN shall be responsible for retrieving, presenting to the guest, and updating the information to and from the PMS.
T-Paperless or Push Paperless is CIVITFUN’s solution designed to optimize the capture of guest document data in any hotel establishment by retrieving such data through the following methods:
By using this product, the CLIENT agrees to the following Terms and Conditions. Please read these terms carefully before implementing and using the service.
T-Paperless / Push Paperless facilitates the capture of document data using Optical Character Recognition (OCR) technology through the camera of a tablet device. This service is designed to enable fast and efficient digitization without the need for a traditional document scanner. The effectiveness of this technology depends directly on the quality of the image captured, the condition of the document, the lighting conditions at the time of capture, the use of physical supports to prevent unintended movement, the use of a recommended tablet, and the use of backgrounds that enhance contrast.
Below are the minimum requirements for the Android tablet on which the T-Paperless / Push Paperless product is to be installed:
Failure to comply with the above-mentioned requirements may affect the quantity and quality of the data captured.
Implementation: The hotelier shall be responsible for the correct implementation of the T-Paperless / Push Paperless service within its establishment, ensuring that the necessary hardware and software are properly configured and operational.
Training: The hotelier is obligated to provide appropriate training to its front desk staff and any other relevant personnel, ensuring they fully understand how to use the service effectively and securely, given that the use of the document scanner entails changes to the receptionist’s standard operating procedures.
Proper Use: The hotelier shall ensure that the service is used in accordance with the instructions provided by Civitfun, and in compliance with all applicable data protection and privacy laws and regulations.
The hotelier acknowledges and understands that T-Paperless / Push Paperless is not a conventional document scanner, but rather a solution based on the camera of an Android tablet. The hotelier accepts the nature and limitations of the service and commits to using it solely for its intended purpose.
Once the T-Paperless / Push Paperless service has been contracted, the hotelier accepts that no refunds or reimbursements shall be issued for the service acquired, regardless of the level of use or satisfaction with said service.
Civitfun shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, the service, including but not limited to document recognition failures, data interpretation errors, or data loss.
Civitfun reserves the right to modify these Terms and Conditions at any time. It is the responsibility of the hotelier to review these terms periodically to ensure ongoing compliance.
By using the T-Paperless / Push Paperless service, the hotelier indicates full acceptance of these Terms and Conditions.
3.1.3.- Payment Protection Product
The CLIENT may enable a payment service during the online check-in process, allowing for either the payment of the reservation or the storage of a guarantee card. CIVITFUN will mark the guest’s reservation as paid or store the card data via a token, which will be sent to the CLIENT’s PMS. The guest’s payment will be processed through a payment gateway selected by the CLIENT. This process is secure. In order to provide this service, in cases where the provider is not included in CIVITFUN’s integration catalogue, it will be necessary to carry out the integration/certification with the CLIENT’s lock system provider. CIVITFUN shall be responsible for retrieving, presenting to the guest, and updating the information to and from the PMS.
3.1.4. Room Assignment Functionality
The CLIENT may enable a room assignment service during the online check-in process. This functionality allows the guest to select from among the rooms available in their reservation. This information must be accessible from the CLIENT’s PMS. CIVITFUN shall be responsible for retrieving, presenting to the guest, and updating the information to and from the PMS. To provide this service, in the event that it is not included in CIVITFUN’s integration catalogue, integration/certification with the CLIENT’s PMS will be required.
3.1.5. Door Opening Product
The CLIENT may enable a door opening service during the online check-in process. This product allows for the creation and delivery of an electronic key or digital access credential (via BLE or PIN code), enabling the guest to access their room. To provide this service, integration/certification with the CLIENT’s lock provider will be required. CIVITFUN shall be responsible for retrieving, presenting to the guest, and updating the information to and from the PMS. Additionally, in the event that the service is not included in CIVITFUN’s integration catalogue, integration/certification with the CLIENT’s PMS will also be necessary.
3.1.6. Upselling Product
The CLIENT may enable an upselling service during the online check-in process, allowing for an upgrade of the assigned room from the original reservation. The Upselling Product enables the update of the outstanding charge in the PMS. The updated charge may be collected by activating the “Reservation Payment” service. CIVITFUN shall be responsible for retrieving, presenting to the guest, and updating the information to and from the PMS. To provide this service, if it is not included in CIVITFUN’s integration catalogue, integration/certification with the CLIENT’s PMS will be necessary.
3.1.7. Cross-Selling Product
The CLIENT may enable a cross-selling service during the online check-in process for the promotion of goods or services. The Cross-Selling Product allows for the update of the outstanding charge in the PMS. The updated charge may be collected by activating the “Reservation Payment” service. CIVITFUN shall be responsible for retrieving, presenting to the guest, and updating the information to and from the PMS. To provide this service, if it is not included in CIVITFUN’s integration catalogue, integration/certification with the CLIENT’s PMS will be necessary.
In the future, as part of a partnership with HBX Group, the hotel will be given the opportunity to distribute HBX Group’s portfolio of activities, services, or transfers.
3.1.8.- Guestlink Product
The Guestlink product is a guest communication tool that allows for the configuration and sending of emails before (24, 48, and 72 hours prior to arrival), during, and after the guest’s stay. Guestlink enables the CLIENT to configure and edit notification and online check-in confirmation emails, as well as other types of emails including upselling and cross-selling offers, relevant stay information, and post-stay service rating requests. To provide this service, in cases where it is not included in CIVITFUN’s integration catalogue, integration/certification with the CLIENT’s PMS will be required.
3.1.8.1 - Terms and Conditions for the use of Google data in Guestlink mailings
1. Information we collect
Our application may collect the following information from users:
2. How we use the information
We use the collected data only for the following purposes:
3. How we share information
We do NOT share, sell, or disclose users' personal information to third parties, except in the following cases:
4. Data storage and security
5. Google Data and OAuth Policy Compliance
Our application complies with the Google API Services User Data Guidelines, including the ‘Limited Use’ requirement.
Further information: https://developers.google.com/terms/api-services-user-data-policy
6. User Consent
We ask for your explicit consent before accessing your data. The user can revoke access at any time via their Google Account Settings.
7. Changes to this policy
We reserve the right to change this Privacy Policy at any time. We will notify users of significant changes through the app or by email.
8. Data Retention and Disposal
We retain your personal information for a period of 3 years, consistent with our business and legal purposes. This retention period allows us to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
After this period, we will securely delete or destroy the relevant information.
You may request the deletion of your data at any time by contacting us at info@civitfun.com.
3.1.9.- Guest Registration Product
The Guest Registration product allows for the collection and automatic submission of guest information to the competent authority in those countries where guest data reporting is legally required.
The CLIENT may define which personal or commercial data the guest must complete by selecting from the list of fields configured in the CIVITFUN back-office.
To provide this service, in cases where it is not included in CIVITFUN’s integration catalogue, integration/certification with the CLIENT’s PMS will be required.
The guest information to be submitted to the authorities via the Guest Registration product is collected through CIVITFUN’s Online Check-in, provided the CLIENT has contracted said product. If the CLIENT has not contracted the Online Check-in product, the guest’s information will be retrieved from the CLIENT’s PMS and subsequently sent to the relevant authorities.
Under no circumstances does CIVITFUN store reservation or transaction data during the guest data collection and submission process to the competent authorities.
As a user of CIVITFUN’s SaaS platform, you agree to receive your purchase invoices electronically. In any case, a paper copy of the invoice will be provided upon request and sent to the address you indicate. For further information, please contact us at: info@civitfun.com
Additionally, during the purchase process, you will be able to modify certain elements such as addresses, billing details, or the payment method. To do so, you must click the corresponding back button where available and prior to the final confirmation of the purchase.
Once the purchase has been completed, a confirmation email will be sent within a maximum period of 24 hours to the email address you provided. This confirmation will detail the purchased service, its price, applicable taxes, and the corresponding Terms and Conditions.
Please note that, for legal reasons, we archive the electronic documents formalizing your purchases in your user profile. You may access these documents at any time from your account or by requesting them at: info@civitfun.com
3.1.10. Hotel Confirmation Number (HCN)
The Hotel Confirmation Number (HCN) is a product developed by Civitfun within the framework of a partnership with HBX Group, aimed at automating the retrieval of the reservation confirmation number (HCN) directly from the Property Management System (PMS) for all bookings managed by HBX Group.
Through a technical integration between HBX Group and the Civitfun Hub, specific API calls are enabled to automatically retrieve the unique identifier assigned by the PMS to each reservation. This functionality ensures that HBX Group can obtain the confirmation number (HCN) for each booking and transmit it efficiently to the end guest via its partner agencies.
This process helps to prevent common issues related to the inability of hotel front desk staff or guests to locate a booking in the hotel system, and significantly reduces the number of interactions required between the operational teams of the Hotel and HBX to obtain the confirmation number requested by HBX customers.
Data accessed through this product:
It should be noted that the use of this product does not involve the processing or transfer of guests' personal data. The information accessed through the Civitfun Hub is strictly limited to the following technical and operational data:
This product has been designed to enhance operational efficiency between hotels and distributors, while at all times ensuring compliance with applicable data protection regulations and without compromising end-user privacy.
3.1.11 – Invoice Management
The Invoice Management product has been developed by Civitfun in the context of a partnership with HBX Group with the aim of automating the process of issuing and delivering invoices from the hotelier to HBX Group, for reservations made through the latter and paid via virtual credit card (VCC).
Through a direct integration with the Property Management System (PMS), Civitfun enables HBX Group to access the necessary API calls to automatically request and download invoices associated with VCC-based reservations.
This functionality eliminates the need for the hotel to manually issue and send invoices to HBX Group, significantly reducing administrative time, especially in regions where HBX Group must obtain a specific invoice for each reservation due to local regulatory or operational requirements.
Automating the invoice delivery process allows:
Data accessed through this product:
Invoices are extracted automatically to minimize errors and facilitate access to financial documents. The information retrieved includes only administrative data necessary for accounting management, and under no circumstances contains any personal data of the guests:
This information is processed and transferred securely to HBX Group in compliance with applicable regulations, ensuring the confidentiality of the data exchanged.
3.1.12 – Automated Booking Loading for Hotels without Channel Manager (ChM):
The Automated Booking Loading product has been developed by Civitfun in collaboration with HBX Group, with the purpose of automating the insertion of reservations generated by HBX Group directly into the Property Management System (PMS) for cases in which the hotel does not work with a Channel Manager.
Thanks to the integration between HBX Group’s Booking Management System (BMS) and the Civitfun Hub, this product enables reservations to be created in real time in the hotel’s PMS, significantly improving operational efficiency and reducing errors during data transmission.
Main benefits include:
Data accessed through this product:
Reservation
Room Types
Rates
3.1.13 – Room Mapping:
The Room Mapping product has been developed by Civitfun in collaboration with HBX Group with the objective of centralizing and automating access to hotel room information directly from the Property Management System (PMS).
Through the Civitfun Hub, HBX Group gains access to specific API calls to the property's PMS, allowing for the automatic extraction of room data already configured by the hotelier. This automation significantly speeds up the onboarding process for new hotels and reduces the likelihood of errors or inconsistencies caused by manual room categorization or naming mismatches.
Key benefits of this product include:
Important: This product is strictly limited to querying technical configuration data of rooms stored in the PMS. It does not involve access to or processing of guest personal data.
Data accessed through this product:
Room Types
Rooms
Rates
3.1.14 – Check-in Aggregator
The Check-in Aggregator is a product developed by Civitfun in collaboration with HBX Group, designed to centralize and streamline guest access to the digital check-in process, regardless of the provider or platform used by each hotel.
This system allows any company offering an online check-in service for hotels—whether a third-party provider like Civitfun or a hotel chain with its own proprietary system—to integrate with HBX Group’s partner agencies, facilitating access to reservations and the initiation of the check-in process.
Thanks to the integration between the Civitfun Hub and the technological environment of HBX Group, a unique dynamic URL is generated and shared by HBX Group with affiliated agencies. When a guest accesses this URL to complete their check-in, the Check-in Aggregator identifies whether the hotel uses its own system or an external provider. If a system is detected, the guest is automatically redirected to the corresponding platform, ensuring the process adheres to the standards and preferences defined by the hotelier.
Key benefits of this product include:
Important: This product functions strictly as a redirection channel and does not involve the direct processing of personal data by the Aggregator. Guest information, if any, is handled exclusively by the check-in system to which the guest is redirected, in accordance with its own privacy and data processing policies.
Data accessed through this product:
Reservation
Guest
Inquiries reported via the web form will be attended to during Spain’s working hours (GMT+1). The CLIENT and their team may report any issues at any time using the digital support ticketing system available within the Civitfun back-office. Civitfun will collaborate with the CLIENT to isolate and resolve the issue once it has been submitted through any of the channels mentioned above.
Conditions:
Support hours are Monday to Friday, 08:00–20:00 (GMT+1). Therefore, if an incident is reported outside these hours, the response time will begin at the start of the next business day.
Service response levels do not apply in the following circumstances:
Civitfun will conduct service maintenance at a previously agreed time with the CLIENT. Except in emergencies, Civitfun will provide a minimum of twenty-four (24) hours’ notice for scheduled maintenance. Scheduled maintenance outages must not exceed the following limits:
6.1.- Duration
This Agreement shall have the duration indicated in the commercial proposal, effective from the date of acceptance of these Contracting Conditions, and shall be automatically renewed for successive periods of ONE (1) year unless expressly stated otherwise.
Either party may express their intention not to renew the Agreement by notifying the other party at least thirty (30) days prior to the end of the Initial Term or any Renewal Term in the case of the CLIENT, and ninety (90) days in the case of Civitfun.
Likewise, should the CLIENT wish to terminate the Agreement during the Initial Term or prior to the end of any Renewal Term, and provided that thirty (30) days’ prior notice is given in either case, the CLIENT shall not be entitled to claim any refund of the full annual amount already paid.
Upon termination of the Agreement, its subject matter shall be extinguished, without prejudice to any legal actions that may be pursued by either party in the event of breach of contract.
6.2.- Causes for termination
The Agreement may be terminated on the following grounds:
a) The expiration of the agreed term and the fulfillment of the obligations by both parties.
b) Unilaterally, in the event that either party fails to comply with any of the obligations established under this Agreement. Such breach may entitle the non-breaching party to claim compensation for damages caused.
c) In the event of a declaration of insolvency, the parties shall be subject to the provisions of Royal Legislative Decree 1/2020, of May 5, approving the revised text of the Insolvency Law, or any subsequent regulation that develops, complements, or replaces it.
d) For any other reasons established under the Civil and Commercial Codes.
The prices of the services offered are indicated in euros (€), and the applicable taxes in force at the time of purchase will be added to the price.
In any case, the transaction may be exempt from or not subject to VAT, depending on your country of residence or the capacity in which you are acting. Therefore, in some cases, the final price of the order may differ from the price initially displayed.
The price of the services shall be the one published on the website at the time, except in the case of an obvious error. Although we strive to ensure that all prices listed on the website are correct, errors may occur.
If an error in the price of a service ordered by the CLIENT is discovered, the Service will inform them as soon as possible, offering the option to reconfirm the order at the correct price or to cancel it. If the Service is unable to contact the CLIENT, the order will be considered cancelled, and any amounts already paid will be refunded in full.
The Service is not obliged to provide services (even if a confirmation has already been sent) if the pricing error is obvious and unmistakable and could reasonably have been recognized by the CLIENT as such.
Service prices may be subject to change, but (except as stated above) such changes will not affect orders for which a shipping confirmation has already been issued.
Lastly, the purchaser agrees to use the service diligently and in good faith, to pay the established price, and to ensure the accuracy of the information provided for the transaction.
For any clarification, issue, or complaint, you may contact us at the following email: info@civitfun.com
8.1.- Payment Method
Payment for the contracted services must be made in full and in advance through the following methods:
In this regard, the Service informs credit and debit cardholders that all transactions on the online store are conducted through a secure payment gateway, using TLS technology to ensure data transmission security. Likewise, the Client authorizes the Service to automatically charge payments to the bank account or card provided.
If the parties agree on a deferred payment, the Service may use factoring services or equivalent bank financing, assigning collection rights to third parties.
8.2 Penalties
In cases where the CLIENT returns a payment or delays payment by more than 15 days from the invoice due date—whether for a recurring fee or a percentage of the price—such delay will be considered a late payment.
In this case, the provisions of Law 3/2004 of December 29, as amended by Law 15/2010 of July 5, on Measures to Combat Late Payment in Commercial Transactions, shall apply. As such, the total debt amount shall accrue interest consisting of the interest rate applied by the European Central Bank to its most recent main refinancing operation prior to the first day of the relevant calendar semester, plus eight percentage points. In addition, the CLIENT shall be charged for any costs arising from returned payments, as well as all expenses incurred in the collection of overdue payments.
Civitfun reserves the right to discontinue service delivery if one (1) month has passed from the payment due date without the CLIENT providing justification or resolving the issue. Full or partial non-payment of the price entitles Civitfun to restrict or suspend the provision of its services until the outstanding amounts have been paid.
The Client is also informed that non-payment authorizes Civitfun to report the debt to the appropriate credit rating or debt registers, in accordance with applicable law.
9.1 Own Content
The content and information of the Service —including but not limited to data, text, audio, images, or computer code— as well as the hardware or software elements, source code, and database structures used to provide such content and information, are owned by Civitfun or are used under the corresponding licenses.
Civitfun holds, or has the appropriate authorizations for, all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights. You may not use our copyrights, trademarks, domains, logos, trade dress, patents, or any other intellectual property rights unless expressly authorized to do so. Moreover, it is strictly prohibited to modify, reproduce, duplicate, copy, distribute, sell, resell, or otherwise exploit the Service for commercial or similar purposes.
9.1.1 Claims
Civitfun is committed to helping individuals and organizations protect their intellectual property rights. By accessing or using our Service, users agree to our Terms and Conditions, which prohibit the infringement or violation of third-party intellectual property rights, including copyrights and trademarks.
To report a possible infringement of copyright or trademark rights and request removal of potentially unlawful content maintained on the Service, please send us a notice of infringement including: your contact information, the copyrighted or trademarked work being infringed, the infringing content, where it appears in our Service, reasons why you believe the infringement has occurred, and your signature.
Notices can be sent to the following email address: info@civitfun.com
9.2 License
To provide the Service, we grant you a revocable, non-exclusive, non-transferable, and non-sublicensable license to use our Service, subject to and in accordance with our Terms and Conditions. This license is granted solely for the purpose of allowing you to use our Service in the manner outlined in our terms.
The license includes all necessary knowledge and additional information about the program’s content and technical specifications to make it functional for the CLIENT.
For any other use of the Service content, prior written consent from Civitfun is required.
As previously indicated, the entire purchasing process, including the transmission of your personal data and payment systems, is carried out on a secure, encrypted page using the TLS protocol.
We guarantee the security of the Service according to current technological standards. However, the Service cannot guarantee complete security in the future. In any case, we are committed to addressing and implementing appropriate corrective measures to resolve any security breach as quickly as possible.
You agree to notify the Service immediately at the following email address: info@civitfun.com, of any situation that could lead to user identity impersonation.
The Service will exercise the utmost diligence in its provision, including the accuracy, completeness, and timeliness of its content, as well as the availability and continuity of its operation.
Nonetheless, the user understands that the Service may contain errors or omissions that will be corrected as soon as they are detected or reported. Additionally, the Service will seek to provide advance notice of any possible service interruptions whenever possible.
In any case, the Service shall not be held responsible for the level of utility users may have attributed to it.
Furthermore, the Service disclaims any liability for damages of any kind that may arise from the use of the Service and its content by users, clients, or professionals, or from any lack of truthfulness, validity, or authenticity of the information users may provide about themselves to others. In particular, the Service disclaims any liability for damages of any kind resulting from a user impersonating a third party in any communication made through the Service.
11.1 Force Majeure
Neither Party shall be liable for failure to fulfill its obligations under this Agreement if the performance of such obligations is delayed, impeded, hindered, or frustrated due to a force majeure event or act of God. Should such an event occur, the affected Party will be excused from fulfilling its obligations or responsibilities under this Agreement without any penalty, for as long as the event persists, in accordance with the following terms.
Occasionally, during the term of this Agreement, either Party may acquire confidential or proprietary information from the other Party regarding the other's business. Confidential Information refers to all non-public, confidential, or proprietary information disclosed before, during, or after the Term by the disclosing party (the "Disclosing Party") to the other party (the "Receiving Party") or its affiliates, or to any of their affiliates or respective employees, officers, directors, partners, shareholders, agents, attorneys, accountants, or advisors (collectively, “Representatives”), whether disclosed orally, or in written, electronic, or any other form or medium, and whether or not marked, designated, or otherwise identified as "confidential."
Confidential Information may be contained in documents, drawings, diagrams, digital format, or any other medium, and may be transmitted orally, in writing, electronically, visually, or by other means. Confidential Information includes, but is not limited to:
12.1. Exceptions to Confidential Information
The following information shall not be considered Confidential Information under this Agreement:
a) Information that was public knowledge at the time of receipt by the Receiving Party;
b) Information that became public knowledge after receipt by the Receiving Party through no fault of the Receiving Party or any recipient to whom the Receiving Party disclosed the information;
c) Information disclosed as required by law or by a governmental or regulatory authority with jurisdiction over the Receiving Party to comply with a valid court or administrative order;
d) Information disclosed by either Party, in the case that it is publicly traded or has issued financial instruments on a stock exchange, to comply with applicable legal requirements, even if such disclosure is made without the other Party’s consent;
e) Published/Public or Public Domain Information: Information regarding the Disclosing Party that is publicly available as a result of its disclosure, without any act of the Receiving Party, through a nationally recognized and widely distributed media outlet;
The Parties’ duty of confidentiality shall survive the Term of this Agreement.
12.2.- Limitations to the Duty of Confidentiality
By means of this clause, the Client authorizes Civitfun to share or exchange the necessary information and data for the provision of the service with other clients, suppliers, processors, or sub-processors expressly designated by the Client for such purpose. For example, Civitfun may exchange hotel reservation identification data with the respective providers, as well as the corresponding billing and payment data.
The Service will exercise the utmost diligence in its provision, including the accuracy, completeness, and timeliness of its content, as well as the availability and continuity of its operation.
Nonetheless, the user understands that the Service may contain errors or omissions that will be corrected as soon as they are detected or reported. Additionally, the Service will seek to provide advance notice of any possible service interruptions whenever possible.
In any case, the Service shall not be held responsible for the level of utility users may have attributed to it.
Furthermore, the Service disclaims any liability for damages of any kind that may arise from the use of the Service and its content by users, clients, or professionals, or from any lack of truthfulness, validity, or authenticity of the information users may provide about themselves to others. In particular, the Service disclaims any liability for damages of any kind resulting from a user impersonating a third party in any communication made through the Service.
13.1. Force Majeure
Neither Party may assign, subrogate, transfer, or delegate this Agreement or any of its obligations without prior written notice and authorization from the other Party, with a minimum notice period of 30 calendar days, except for factoring and assignment of receivables as provided in this Agreement.
Notwithstanding the foregoing, for the purposes of this clause, corporate restructuring operations affecting either company, or the entry of third parties into their capital—provided such entry does not involve a transfer of effective control—shall not be considered an assignment, subrogation, transfer, or delegation. Such changes must, however, be immediately notified to the other Party.
13.2. The declaration of any provision of this Agreement as null, invalid, or unenforceable shall not affect the validity or enforceability of the remaining provisions, which shall remain binding on the Parties.
13.3. We may update the Terms and Conditions of the Service in the future, including the features and functionalities of the Service.
We will inform you of any changes to the Terms and Conditions by placing a notice in a prominent place on our website and/or via email.
In the event of a dispute, this Service is subject to the legislation and courts of the consumer's domicile, if the Client qualifies as a consumer.
If the contracting party does not legally qualify as a consumer, in case of dispute, the Parties submit to the courts of Palma de Mallorca and to Spanish law.
In accordance with applicable regulations, the Service informs users of the existence of a European online dispute resolution platform that facilitates out-of-court resolution of disputes for contracts concluded online between consumers and internet service providers. This platform can be accessed at the following website: http://ec.europa.eu/odr
For any clarification, issue, or claim, you may contact us via:
Email: info@civitfun.com
Postal Address: Calle Aguere, nº9, 38005, Santa Cruz de Tenerife, Spain.
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