Last updated:
January 10th, 2025
1.1.- Identification
This site is owned and operated by Civitfun Tourism S.L. (hereinafter Civitfun), with address at Calle Aguere, nº9, 38005, Santa Cruz de Tenerife, Spain.
Registered in the Commercial Registry of Santa Cruz de Tenerife, T 3358, F 130, S 8, H TF 54486.
NIF: B76653088
Email: info@civitfun.com
The use of the website attributes the status of user, and with this you accept the terms and conditions indicated below: these Terms of Use and Privacy and our Cookie Policy.
1.2.- Description
Acceptance of the Civitfun Terms of Use and Privacy is a necessary condition for the use of our website.
These Terms of Use and Privacy regulate the collection, processing and use of your personal and non-personal information as a Civitfun user, as of the effective date that appears in the header. Likewise, they indicate the conditions of use of the website and its functions (hereinafter the Service).
To process your personal data, Civitfun complies with current local and European legislation, as well as its implementing regulations.
2.1.- Description
Civitfun allows hotel establishments to digitize the entire guest experience, from check-in to check-out.
Among other features, Civitfun allows:
The services offered by Civitfun can be contracted in our offices or through the contact channels indicated on the website.
If in doubt, contact us at: info@civitfun.com
The website may link to other websites.
However, we do not exercise any control over these sites or their contents, which are in fact subject to their own terms and conditions. We also do not assume any association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy or veracity.
Civitfun is the owner or licensee of all the intellectual and industrial property rights of its website, as well as the elements contained therein.
Therefore, we prohibit the reproduction, distribution, public communication and transformation of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of Civitfun.
5.1.- Content
You can contribute to the Service by sending us messages to our email address or through the contact form (hereinafter “Content”).
We may use your Content, respecting your privacy and confidentiality where appropriate, in various ways, such as: displaying it on the website, reformatting it, translating it into other languages, editing it for clarity, correcting errors, promoting it or distributing it.
Therefore, by sending us Content you grant Civitfun a worldwide, non-exclusive, free, transferable and sublicensable license to use that Content until the content is removed.
That means that the content remains yours but Civitfun, thanks to that user license, can:
However, Civitfun reserves the right not to publish content or information that is false or contrary to the rights of third parties.
5.2.- Prohibited activities
You agree not to do any of the following acts:
Regarding the use of the website, you declare that you are of legal age and that you have the necessary legal capacity to be bound by this agreement and use the site in accordance with its terms and conditions, which you fully understand and acknowledge.
You declare that all information you provide to access the Service, before and during use, is true, complete and accurate.
Payment for the services offered by Civitfun will be made according to our Contract Conditions. If in doubt, contact us at: info@civitfun.com
8.1.- Information collected
The personal and non-personal information collected will change depending on your use of the website and its features.
The personal and non-personal information collected will reach us in three ways: 1) automatically collected and 2) which you provide us voluntarily and 3) that provided by third parties.
8.2.- Data collected automatically
This information will consist of:
In addition, Civitfun uses Google Analytics, an analytical service provided by Google LLC domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms established on the website http://www.google.com. Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.
In any case, you can disable Google Analytics cookies from here.
8.3.- Data provided voluntarily
This information will consist of:
8.4.- Data provided by third parties
This information will consist of: that provided by social networks, customer management analytics services, cloud hosting services or online payment methods, if applicable.
8.5.- Rights
We inform you that completing the forms is voluntary. However, if you do not complete the required fields (usually marked with an asterisk), the use of some functions of the Service will not be possible or will be limited.
The personal data that you provide us is incorporated and will be treated in accordance with the Civitfun Processing Activities Registry in order to be able to respond to your requests.
You can exercise at any time the rights of access, rectification, erasure, purpose limitation, opposition and portability of your personal data by email addressed to: info@civitfun.com Or the postal address: Calle Aguere, no9, 38005, Santa Cruz de Tenerife, Spain.
In both cases you must identify yourself with your first and last name, as well as a copy of your DNI or national ID, if necessary.
In the event that you have given consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal.
Additionally, if you believe there is a problem with the way Civitfun is handling your data, you can direct your complaints to the data protection authority that corresponds, being the Spanish Data Protection Agency the one indicated in the case of Spain.
8.6.- Use of Data
Civitfun will use the data collected to:
Likewise, the Service may use users' personal and non-personal information in the form of aggregated and anonymous data to display to third parties. You may also share statistics and demographic information about users and their use of the Service with third parties. None of this will allow these third parties to identify you personally.
8.7.- In emails and contact forms
The site's website has TSL encryption that allows the user to securely send their personal data through standard contact forms.
The personal data collected will be subject to automated processing and incorporated into the corresponding activity registry files of which the Service is the owner.
In that sense:
8.8.- On social networks
We have profiles on some of the main social networks on the Internet, and Civitfun is responsible for the processing in relation to the data published on them (for example, photos uploaded by Civitfun in which people's faces appear).
The processing that Civitfun will carry out with the data within each of the aforementioned networks will be, at most, that which the social network allows for corporate profiles.
Thus, the Service may inform, when the law does not prohibit it, our followers by any means that the social network allows about its activities, as well as provide a personalized user service.
In no case do we extract data from social networks, unless the user's consent to do so is specifically and expressly obtained.
When, due to the very nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.
8.9.- Conservation of data
The following indicates how long the data processed by Civitfun is kept:
There are third parties that manage part of the Service.
Civitfun requires them to comply with these Conditions of Use and Privacy in what is applicable to them and, in addition, they must have their own. However, Civitfun will not be responsible for compliance with said policy.
Under some circumstances, Civitfun may share, use, preserve or disclose personal information with third parties, on a non-aggregate basis:
To provide the Service:
Service providers that provide functions on our behalf, such as web hosting, statistics control, email management, the platform or platforms where we host the videos, the emailing and CRM tool or the agency that processes the billing data.
These service providers may collect and have access to information as necessary to perform their functions, but they are not permitted to share or use the information for any other purpose.
For the efficiency of the service, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with adequate guarantees and always maintaining the security of your data.
Specifically, with Google LLC (Google Inc.), 1600 Amphitheater Parkway, Mountain View, California 94043 USA, we have signed Standard Contractual Clauses approved by the Commission, the content of which you can consult at the following link: Google LLC Type Contractual Clauses
To cooperate with the competent authorities:
If we believe it is reasonably necessary to satisfy any law, legal process or legitimate interest. In any case, we will only provide the information strictly required.
Likewise, as long as we have your consent, we will share your data with service providers that help or support us, whether they are companies in our own group or external collaborators with whom we have reached an agreement, for example:
Providers and collaborators of services related to tourism, leisure and free time activities, insurance or marketing and advertising.
Except in those cases expressly described in these terms and conditions and to the extent permitted by law, Civitfun is not responsible for damages of any nature that may be due to the lack of accuracy, completeness or timeliness, including errors and omissions, of the information contained in the Service. Likewise, there is no duty or commitment to verify or monitor its contents and information.
Likewise, Civitfun does not guarantee the availability and absolute continuity of the operation of the Services. Civitfun will try to warn sufficiently in advance of any interruptions that may occur in the operation of the Service whenever possible.
Civitfun excludes, to the full extent permitted by the legal system, any liability for damages of any kind that may be due to the lack of availability or continuity of the operation of the Service. Likewise, with respect to the fraud of the utility that users could have attributed to the Service.
Likewise, Civitfun excludes any liability for damages of any kind that may be due to the use of the Service and its contents by users, clients or professionals, or that may be due to the lack of veracity, validity or authenticity of the information that users provide to others about themselves. In particular, Civitfun excludes any liability for damages of any kind that may be due to the impersonation of a third party carried out by a user in any type of communication made through the Service.
Likewise, Civitfun is not responsible for any duty or commitment to verify or monitor its contents and information, especially that related to comments made by users.
If in doubt, contact us at: info@civitfun.com
Civitfun reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete or add both the content and services provided through it and the way in which they are presented.
On the other hand, these terms and conditions may change at any time. The modifications will come into force from the moment of their publication.
Consult our Cookie Policy to know how we use them.
Civitfun adopts all necessary technical and organizational measures to protect the security and integrity of personal and non-personal information collected. Both against unauthorized access and accidental alteration, loss or destruction.
In any case, Civitfun cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense at all times regarding the information shared.
You understand and acknowledge that, even after deletion, personal and non-personal information may remain viewable in cache or if copied or stored by other users.
To the extent possible, this Service is governed by Spanish legislation and in the event of a dispute between professionals the parties submit to the courts and tribunals of Palma.
Although, in order to simplify the resolution of claims through civil means and reduce costs, we do not exclude the possibility of submitting to Equity Arbitration of the Court of Arbitration of the Chambers of Commerce and Industry.
Likewise and in accordance with applicable regulations, Civitfun informs of the existence of a European online dispute resolution platform that facilitates the extrajudicial resolution of said disputes for contracts also concluded online between consumers and Internet service providers. This platform can be accessed through the following website: http://ec.europa.eu/odr
If you have questions about these Terms of Use and Privacy, contact us at: info@civitfun.com
Address: Calle Aguere, number 9, 38005, Santa Cruz de Tenerife, Spain.
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